ONLINE
STORE
"ASK THE BACH MAN"
FORUM
PARTS, SERVICE,
& INFORMATION
CATALOGS AND
BROCHURES

Welcome, Guest. Please login or register.
Did you miss your activation email?
November 18, 2017, 12:42:00 AM
Home Help Search Login Register
News: Please read the Forum Code of Conduct   >>Click Here <<
+  Bachmann Message Board
|-+  Discussion Boards
| |-+  General Discussion
| | |-+  Thank You Bachmann Service
« previous next »
Pages: [1] Print
Author Topic: Thank You Bachmann Service  (Read 1849 times)
#94

View Profile
« on: April 18, 2007, 03:19:35 PM »

Regarding warranty/responce. 3/19/07 8:00 A.M. I emailed customer service about an issue with my On30 Shay. 3/20/07 9:58 A.M. Bridget responded with instructions to return item. 3/23/07 I mailed item to Bachmann and crossed fingers. 4/18/07 1:00 P.M. a U.S. Postal employee handed me my brand new On30 Shay. Now that is service. Thank you Bachmann.
Logged
murfling

View Profile
« Reply #1 on: April 26, 2007, 08:32:59 PM »

ANd here I am still waiting for my Class J #603 that I returned Jan 29th. I'm almost to the end of the 12 week window, trhen I start making some more noise.

Jonathan
Logged
GN.2-6-8-0


View Profile
« Reply #2 on: April 26, 2007, 09:53:48 PM »

Their standard response time is 6 to 8 weeks........at 12 weeks i'd be burning up the phone lines to Philly  Angry Angry Angry
Logged

Rocky Lives
murfling

View Profile
« Reply #3 on: May 02, 2007, 07:40:42 AM »

I actyually got the replacement back in the mail the other day. (Its on another thread) Post Marked April 26th ...  So they recieved it Jan 29, and three days shy of three months later, they send the new one out.  Smiley

Jonathan
Logged
Pages: [1] Print 
« previous next »
Jump to:  
Powered by SMF | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!