Bachmann Message Board

Discussion Boards => General Discussion => Topic started by: #94 on April 18, 2007, 03:19:35 PM



Title: Thank You Bachmann Service
Post by: #94 on April 18, 2007, 03:19:35 PM
Regarding warranty/responce. 3/19/07 8:00 A.M. I emailed customer service about an issue with my On30 Shay. 3/20/07 9:58 A.M. Bridget responded with instructions to return item. 3/23/07 I mailed item to Bachmann and crossed fingers. 4/18/07 1:00 P.M. a U.S. Postal employee handed me my brand new On30 Shay. Now that is service. Thank you Bachmann.


Title: Re: Thank You Bachmann Service
Post by: murfling on April 26, 2007, 08:32:59 PM
ANd here I am still waiting for my Class J #603 that I returned Jan 29th. I'm almost to the end of the 12 week window, trhen I start making some more noise.

Jonathan


Title: Re: Thank You Bachmann Service
Post by: GN.2-6-8-0 on April 26, 2007, 09:53:48 PM
Their standard response time is 6 to 8 weeks........at 12 weeks i'd be burning up the phone lines to Philly  >:( >:( >:(


Title: Re: Thank You Bachmann Service
Post by: murfling on May 02, 2007, 07:40:42 AM
I actyually got the replacement back in the mail the other day. (Its on another thread) Post Marked April 26th ...  So they recieved it Jan 29, and three days shy of three months later, they send the new one out.  :)

Jonathan