Bachmann Message Board

Discussion Boards => Williams by Bachmann => Topic started by: tsched on November 11, 2016, 12:34:19 PM



Title: NYC Semi-Scale Pacific
Post by: tsched on November 11, 2016, 12:34:19 PM
It's a beautiful locomotive and runs like a charm.  I removed it from the track with the intent on packing it away for a bit.  The tether will not come out from the slot at the back of the engine.  I wrote to Bachmann about this and didn't get much of a response.  Maybe I didn't address the problem clearly enough.  In either case, I had to put engine and tender back in the box still tethered.  Yep, I know there's a a small tab to push that is supposed to release the tether from the engine.  It isn't working.  This type of issue makes me regret my purchase.


Title: Re: NYC Semi-Scale Pacific
Post by: InsideTrack on November 11, 2016, 05:11:10 PM
Please contact Customer Service at 800-356-3910 (toll-free in U.S. and Canada) or email directly at service@bachmanntrain.com. They will be happy to help.