Here's a cudos to the Bachmann Service Department. My dcc and sound 2-8-0 Connie was sent to Service for a full replacement. It was signed for on February 15th. I sent it Priority mail with a signature confirmation for tracking. I called on March 19th just to check the status and was greeted very nicely and was given my customer ID number. I was told it would be a few more weeks, and to give them a call in mid-April if I had not heard from them. Surprise, surprise. I recieved my new Connie yesterday afternoon.
I am thrilled. It's going to be very hard to get me not to buy another product from them with service that good.