customer service

[dagnarble]

Very upset with customer service. I sent my loco to Bachmann on Nov12th 2016, and to date have not received any updates after many requests. Not happy

[Bucksco]

Have you tried calling the service department?
http://www.bachmanntrains.com/home-usa/service.php

[plint]

I've had great service twice with warranty repairs.  They replaced an EZ Command throttle  when the dial was sticking and recently repaired a DCC diesel that wouldn't move.  The service was great and the turn around time from when I sent it to when I got it back was about a week!

[dagnarble]

yup I called customer service on March 9th. I was put on hold then told that a supervisor would call me back as he/she was on another line. I waited 2hrs then called back to find out they were closed for the day. March 10th has now passed and still no call. I can't believe this

[Bucksco]

Send an email to wahlenr@bachmanntrains.com with your contact info and tell them what your situation is and they will take care of it. Sorry for the problems.

[dagnarble]

Yardmaster: Thanks for the help. I contacted the email address you gave me on March 12th and received an email back on the 13th offering an exchange. I accepted the exchange conditional that the exchange was dcc sound equipped like the loco I sent in and the exchange had steel gear trucks as I had purchased them for my 3 truck before sending it in. I concluded my email asking for instructions as how to pay the exchange fee. No reply today maybe tomorrow. Thanks again