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Bachmann service

Started by robert, February 18, 2008, 01:24:45 AM

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robert

This may sound like I'm just having a whinge but I feel as though I must be living on another planet rather than just over the water in Australia.

I sent my first email requesting a new motor for a locomotive I want to repair for a customer back in either late October or early November '07.
I then posted a request for help on this board on November 23 after sending four emails with no answer.
One of the members suggested I email Bridget.
After a couple of tries I recieved an answer on November 28 saying the motor was available.
I then emailed her about payment but got no answer.
On Dec 12 I asked for help again on the message board and The Bach man
kindly offered to pass on my request to the right people.
I got an answer on Dec 14 about payment.
I sent my credit card numbers on Dec 14 and recieved a reply on Jan 2 (08) with the message thanking me and parts would be sent ASAP.
It is now the middle of February and I have heard nothing, I might add that I sent an email reqesting an update on Jan 2, no reply of course.
Anyone got any suggestions?
I think I have been quite patient.
Robert
 

SteamGene

Sounds like the After Christmas rush has trampled your before Halloween request.
Gene
Chief Brass Hat
Virginia Tidewater and Piedmont Railroad
"Only coal fired steam locomotives"