first run of Spectrum 2-6-6-2 Articulated

[SFREAK]

Hi everyone and happy New Year to all !!!
DEAR MR. Bachmann,
I have become a new  2-6-6-2 a pretty machine,
I clean my testtrack, put it on the wheels and forward-
a perfect run  - very nice
- BUT backward :
the front gear box assembly lift up  1 mm at highest point -
only one wheelset run- Sorry my layout have switches-
on the first switch  - derailed
What can I to - HELP !!!
( Have all locomotive's from the first run this problems )
or is my a Monday - build - machine  ...

[the Bach-man]

Dear Freak,
Give the service department a call on Monday.
They'll be happy to help.
Happy New Year!
the Bach-man

[SFREAK]

Dear MR. Bachmann,
I found the problem - it's the hard wiring -
with a soft manipulation on this wire
now press this wire the truck back to the tracks.
two hours of search and five seconds  for correction
a simple problem by production.
This Loco was my first with the right lubrication out off the box-
Bachmann has learned... !!!
When cam's the next run of the old timers cars
and when the new couplers