Bachmann Service Department

[ScottyB]

I just wanted to publicly show appreciation for Bachmann's service department. Today I received a call less than 48 hours after Bachmann received my broken engine to let me know it had been repaired and all the testing they did to ensure its continued operation. I wish I would have asked the gentleman's name, but he was most pleasant to talk to.

As frustrating as it is to have to send something in, it's nice to hear a friendly voice on the other end. It's not my first dealing with the service department - it hasn't always gone this smoothly - but most of us are quick to pass blame when something doesn't go right. So I wanted to pass along my very good experience.

Much appreciated,
Scott