Bachmann N Scale Santa Fe SD40-2 #5043 won't run

[ericc56]

I have a brand new Bachmann N Scale Santa Fe SD40-2 #5043 locomotive I'm trying to run on a Bachmann EZ Track layout. I can hear the motor grinding and the lights are on, but it rarely moves. And when it does it only moves an inch or so whether that be forward or backwards. I'm not sure but I think the wheels aren't aligned on the track. Any ideas? Thanks in advance to everyone that replies. BTW: I am running (or pulling) it through a rerailer section of track.

[Fred Klein]

Since the locomotive is brand new and therefore under warranty, try giving Bachmann support a call. Hope this helps.