Bachmann Online Forum

Discussion Boards => General Discussion => Topic started by: rogertra on July 09, 2007, 11:01:11 PM

Title: Out of warranty - Mr. B.
Post by: rogertra on July 09, 2007, 11:01:11 PM
Mr. B.

I have a 2-10-0 that is now several years old and has developed slipping gears due to "cupping" of the smokebox saddle casting.  A known problem I gather with early run 2-10-0s

I'm not sure of the warranty as I've lost.mislaid the warranty card.

Can I just send the loco back with, what is it, US$20.00 and have it "serviced" (replaced)?

If "yes", does this work from Canada?

I ask because I rarely, if ever, send locos back for service prefering to do all maintenance myself but this is beyond my abilities.
Title: Re: Out of warranty - Mr. B.
Post by: the Bach-man on July 09, 2007, 11:23:07 PM
Dear Roger,
I'm sure it will be fine. I'd call first, however. Dial the front switchboard and ask for Bridget, the service manager. She'll tell you how to proceed, and be on the lookout for your package.
Have fun!
the Bach-man
Title: Re: Out of warranty - Mr. B.
Post by: rogertra on July 10, 2007, 07:57:37 PM
Many thanks.