Seems these days folk are only to willing to criticise when anything goes wrong.
So for a change I would like Cynthia of the parts dept. to know that her customer service skills are way above average.
I recently purchased "Lyn from a supplier in the States, it arrived in good time minus one steam chest cover and connecting pipe.
An email to Bachmann (Cynthia) resulted in a package of covers for both sides plus pipes.
Well done Cynthia and the parts team at Bachmann for resolving this issue so promptly. ;D ;D ;D