I purchased a new Spectrum Train Set with Dynamis and EZ track for Christmas.

We have set up our system and are having VERY LITTLE LUCK getting our trains around the track as they derail and or short out on almost ALL of the turnouts.  At first I though it must be the new locomotive but since testing all of my locos i can tell its the turnouts themselves.  We are running on a solid flat surface.

Whats so frustrating is the dollar amount Ive spent VS the quality of the product I have received.  The multilevel packaging that the entire set came out of would be next to impossible to get back together.  Sending it back to the Ebay store would be a real challenge.  I decided to call bachmann and they said that if they determined my purchase was valid with receipt then they could possibly send me new turnouts.

My question is... what will be different about the 4 new turnouts?  Has the design changed over the last few months where my trains won't derail and or short 90% of the time on the new ones?  I have my doubts.  I did lightly fie the points as suggested but Im not one to start majorly modifying new products that are supposed to give you enjoyment out of the box.  Trying to figure out what Ive bought here and what the best solution is to this since I have invested about $400 in this present.

thanks for any help.