Bach-Man
I like many others have a bunch of the original DD40AX engines released under the Bachmann name as well as subsequent PLUS and SPECTRUM runs. Every one of my Spectrum and Plus engines have the infamous cracked gears making them useless unless I cannibalize several to make a few work. Some of the original Bachmann release DD40's I have suffer from engines that are pretty much fried.
A few years back I contacted Bachmann Parts about the cracked gears and was told that they do not have any replacement gears, however a "replacement" engine could be traded to me. Too bad a replacement is a GP-40 or whatever is in stock.
Now the new DD40 is released (a suitable replacement) and i was told by customer service that they cannot offer any trade in for the old units.
I understand the new units are much nicer, but YOU NEED TO STAND BEHIND YOUR WARRANTY! It is not my fault you produced faulty gears and I have several engines that wont run! I should not have to take a GP-40 for a replacement when a DD40 is finally READILY AVAILABLE!
Please do something to remedy this situation!
The customer service manager said her hands were tied and she was told by higher-ups that this is the policy.
I like many others have a bunch of the original DD40AX engines released under the Bachmann name as well as subsequent PLUS and SPECTRUM runs. Every one of my Spectrum and Plus engines have the infamous cracked gears making them useless unless I cannibalize several to make a few work. Some of the original Bachmann release DD40's I have suffer from engines that are pretty much fried.
A few years back I contacted Bachmann Parts about the cracked gears and was told that they do not have any replacement gears, however a "replacement" engine could be traded to me. Too bad a replacement is a GP-40 or whatever is in stock.
Now the new DD40 is released (a suitable replacement) and i was told by customer service that they cannot offer any trade in for the old units.
I understand the new units are much nicer, but YOU NEED TO STAND BEHIND YOUR WARRANTY! It is not my fault you produced faulty gears and I have several engines that wont run! I should not have to take a GP-40 for a replacement when a DD40 is finally READILY AVAILABLE!
Please do something to remedy this situation!
The customer service manager said her hands were tied and she was told by higher-ups that this is the policy.