I believe that but I just hope that I don't have to send it out and wait for it to come back. They better not charge me either.

awesome thanks! I'm gonna try to avoid that route (Should have probably said that lol). I'm gonna try taking it back to the store and seeing if they'll return it

Hi all, I just bought the Bachmann Toby model, and after I opened it, I noticed that while the left eye stared straight ahead, the right eye stared off to the right (my left). I took off the faceplate to mess around with it and I think I've got it back on ok, but I'm on vacation and can't run it to make sure they move correctly. One peg behind the eye was longer than the other. I tried putting them back in the slots but I think one went in and one didn't. Really, I'm just confused. Can someone help me out? Thanks!

Thanks a lot guys. So far it looks like I'll just deal with the original couplers. Oh well. Thanks a lot though!

oh ok I've got you. The reason I wanted to know is that I have a Bachmann Breakdown Crane and the couplers are not compatible and as nice as the crane is, I can't pull it and it has to sit on a siding and gather dust. Thanks for the fast reply though!

Hi all, I just wanted to say that I'm new to the forums, although I've been lurking for a while. I do have a question regarding the couplers with the Thomas and friends line. Is it possible to replace the Hook and Loop couplers that come with the models with the EZ Mate Magnetic couples? The reason that I'm asking is because I'm amassing quite a collection of the models, but I absolutely hate the Hook and Loop style, and I find them very hard to separate without having to derail the trains. Thank You!