This is a big thank you to the guys and gals at Bachman Industries, especially those in the service department. I recently purchased an On30 Climax locomotive which unfortunately suffered a drive shaft failure. I completed an Online Service Form explaining my problem and basically asking what steps I needed to take to resolve my problem. To my surprise ten days later the parts required to repair my locomotive turned up in the mail. Not to shabby considering I live in Australia. ;D
Service like this certainly inspires confidence and I have no hesitation in purchasing more locomotives from the Bachman range.
So once again, thank you. :D
I also will chime in here as I also have had my share of problems and each and every one has been taken care of by them to my total satisfaction. In this day and age it's nice to know that this manufacturer still cares about their customers and I commend them.
Neil MacDonald
Maine