How difficult would it be for the parts store manager to contact the factory and tell them a customer needs those parts for a project?  I suppose if my name were Disney or Obama they would be delivered the next day.  Why didn't the factory or Kader reply to me?  Maybe I'm interested in buying the company and I was testing their so called service.  But I am a crummy cheap unimportant model train enthusiast who should know better than relying on Bachmann to supply some simple parts that are available at the factory for 10 cents.

Apparently Bachmann just ignores answering the mail.  I emailed Bachmann in China and also Kader in China, this list and the Phila parts store.  The latter doesn't have the parts and no official replies otherwise.  I know about scratch building but having the correct parts is much better, especially while they are still made in the factory.  It isn't customer friendly to ignore paying customers.  They make a big deal about supplying simple parts.  I like companies that answer the mail.

George Barsky
geoghb@erols.com 

I am in need of the observation railings usually packed with the observation car.  I have a unique project and need 6 sets of railings, i.e., a set of railings for each end of 3 cars.  The Phila. parts store does not have them and apparently trying to contact the factory or KADER industries in China does not elicit any response.  This appears to be a useless exercise and I am disappointed that is the case.  If anyone including Bachmann can help or advise please contact George at geoghb@erols.com                  Thankyou