BACHMANN UK have just advised me that they have posted (Mailed!)
my replacement set of counterweights today
You are getting better service over there then than I am over here. I sent in my FAX of my proof of purchase and have not been notified of anything.
If I don't hear back from Bachmann in another week I'll try asking Bachmann of UK for the counterweights :D
Bachmann's service dept, over here is quite good:
I simply emailed them with my details, not even telling them where I had bought the loco, they replied withg 10 minutes acknowledging receipt, gave me a reference number and said they would be mailed to me "early March".
They also advised me on todays eMail that there were only 6 C/Weights in the pack as the main drive axle did not need attention to its C/weights, which I confirm, on my loco all c/weights are loose except the drive ( gearbox ) axle
regards Steve
My Counterweight pack arrived today in the post (mail) courtesy of Bachmann UK, All I :) have to do now is fit them :)