Dear Mr. B.
I recently inquired about the price for leading and trailing trucks for the 0-6-0. I went through the Order Parts section on this site. I DID receive parts in the mail yesterday. The only problem, is that I asked for INFORMATION, and then would have decided to purchase the items; or not. I have sent payment for the items, as I may have made the mistake... My biggest concern, is that I was charged $5.00 shipping, when the price marked on the box was $1.68!!!
???
That is probably the "flat rate" for shipping items under a certain dollar amount. Postage + box & packing supplies + time for an employee to find & pack the item.
Most companies have a "minimum charge" for shipping. Bachmann is not alone in this. Many companies have a much higher charge.
Did they ship the parts before you paid? If so, that is a very trusting company!
Dear HOTL,
Give Bridget a call in service- she'll straighten it out.
Have fun
!the Bach-man
I also recently contacted Customer Service using the online form and was not expecting a quick response after reading messages posted here about them not replying to email requests. I was very pleasantly surprised to receive a parcel here in South Africa containing the parts, for which I had had no part number, about 10 days after my email.
The parts were shipped without payment, with an invoice stating how payment could be made.
The shipping & handling charge was far above the cost of the parts but unfortunately cannot be avoided, especially where International Post is concerned.
Thanks to Cynthia in Customer Service.
Dave.
Cynthia is a doll. She seems to be able to find stuff no one else can. Now, if she'd drop the price on that Mogul tender from $40 to $20.....................................................!! Hint, Hint!
Peter