I think the point is made.
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Show posts MenuQuote from: Chaz on June 28, 2019, 10:16:20 PMThe main email was answered by Customer Service and was supposedly sent to the production team, but I never heard any sort of follow up beyond that. Either way, I still had fun writing it up and making all the mock-up products.
Have you sent a follow-up email asking if they received the letter from you? It's possible that the email automatically got sent in their spam folder by mistake. Especially when the attached document is over 40 pages long.