Just curious what I should expect related to repair time.  I sent in two steam engines a month ago for repair and haven't heard anything back, is that normal?  I sent it UPS and it was signed for so I know the package got there.  I've tried following up with email three times.  The first time I got an email back stating to check back in a few days.  The last two emails have not been responded to.  Perhaps there is a huge backlog, but it I would think there could be a simple update saying that the items have been received with a ballpark estimate on timing. 

Is this type of thing normal or would you have expected to hear something after a month? 


Thanks,
Todd