I received my replacement gear package for my ITEM NO. 28502 "ON30 T-BOILER TWO-TRUCK SHAY on Jan 14. But it didn't come with a rather important component. I explained the problem in the letter below, which I sent via email that same evening.
"I received the replacement shafts today. Thank you.
I installed the front shaft but the used "Driveline Clips" no longer stay attached to that side of the truck.
Also, the forward clip on the rear truck appears to have been glued in place, at the factory, and the tabs broke off in that side of the truck while I was attempting to remove it. The broken tabs are still in the truck I and have not been able to extract them. I will not be able to install a new clip in that truck section with the broken tabs glued in place.
The packaging was unopened when I received this locomotive so this must have been glued at the factory.
Can you please send me at least four new Driveline Clips, part number: 256XX-OONO1 (I suspect these clips are not easily installed if they must, occasionally, need to be glued in place at the factory) and one new right side truck section, part number: 00J02.
Thank you."
I tried to call the parts department but I couldn't get through. I did leave a message explaining the problem, left my name number and asked for a return call. My call has not been returned.
When I sent the above message it must have been taken as a request for replacement gears because I did receive another set a few days after sending that message. So now I have an extra set of replacement gears. I hope that doesn't mean someone is going without...
Has anyone else noticed glued Driveline Clips and or their tendency to not be reusable once they have been removed?
Thanks,
Don.
"I received the replacement shafts today. Thank you.
I installed the front shaft but the used "Driveline Clips" no longer stay attached to that side of the truck.
Also, the forward clip on the rear truck appears to have been glued in place, at the factory, and the tabs broke off in that side of the truck while I was attempting to remove it. The broken tabs are still in the truck I and have not been able to extract them. I will not be able to install a new clip in that truck section with the broken tabs glued in place.
The packaging was unopened when I received this locomotive so this must have been glued at the factory.
Can you please send me at least four new Driveline Clips, part number: 256XX-OONO1 (I suspect these clips are not easily installed if they must, occasionally, need to be glued in place at the factory) and one new right side truck section, part number: 00J02.
Thank you."
I tried to call the parts department but I couldn't get through. I did leave a message explaining the problem, left my name number and asked for a return call. My call has not been returned.
When I sent the above message it must have been taken as a request for replacement gears because I did receive another set a few days after sending that message. So now I have an extra set of replacement gears. I hope that doesn't mean someone is going without...
Has anyone else noticed glued Driveline Clips and or their tendency to not be reusable once they have been removed?
Thanks,
Don.