When sending in a first generation Climax for repair, I was told that it may not be repairable (no parts now) and if it isn't, it would be replaced with something comparable. Does this mean another Climax or something totally different? I would definitely want another Climax. Also, before sending it in, should I remove my Phoenix sound card and RC board, just in case it is replaced, or will the service person do that and return the cards with the replacement engine?
Hi Mickey,
This is one of those questions that can only be answered by the Service Department Manager? It is best that you make direct contact to discuss the specific options in your case. In past cases that I am aware of you should remove any aftermarket items before sending it in. If you have custom lettered a locomotive and send it in and Bachamnn opts to replace it, they will keep your locomotive. It is best to verify everything I said with service!!
Bill