Bachmann Online Forum

Discussion Boards => Large => Topic started by: bob kaplan on July 14, 2015, 09:21:15 PM

Title: Connie Smoke box front
Post by: bob kaplan on July 14, 2015, 09:21:15 PM
Just received my Connie back from service and Bachmann Service did a fast, good job.  But on the trip back, some how,  the smoke box front was damaged and the hinges for the door were broken. The door hangs.  I have checked the parts store list and the door is available, but the intact front with the hinges, in not available.  Might someone out there have a scrap Connie and are willing to sell the smoke box front piece?

Thanks for the help.
bob
Title: Re: Connie Smoke box front
Post by: RkyGriz on July 14, 2015, 11:48:58 PM
I would recommend calling customer service and seeing if they'll pay for return shipping  or supply you with the replacement part since it appears that your loco was damaged during transit. UPS isn't the gentlest of shippers. Talk to Laura in customer service.She's great to work with and I'm sure that she'll be able to work something out with you.
Best regards!
Andrew