I returned a N&W Class-J on Jan. 11, 07. It smoked its tender and the arms on the drive wheels seemed really loose.
Last week and again today, I was not able to reach the service department. The phone continues to ring endlessly. I called 215 number and was transferred to customer service, but told the computer systems were down and that they were short-handed.
This is my first locomotive and so obviously my first return. How can I get the status of the return and is there a way to be notified when it's returned?
Thank you
Last week and again today, I was not able to reach the service department. The phone continues to ring endlessly. I called 215 number and was transferred to customer service, but told the computer systems were down and that they were short-handed.
This is my first locomotive and so obviously my first return. How can I get the status of the return and is there a way to be notified when it's returned?
Thank you