Hi Mr. Bachmann,
I very recently purchased a very nice Williams 40303 with the 6060 logo on it. When I received the engine I was immediately impressed by the heaviness of the engine and its apparent quality. When I ran it on my layout I was at a loss as to why this nice heavy engine couldn't pull a small train up my incline on O36 track? When I looked closely about a month after struggling with it, I discovered that one traction tire was missing. I contacted customer service asking for help. After a week, I didn't get an answer and yesterday after a second email, I was told to phone with my credit card number for the $1 tire. I am only missing one. Unbelieveable to me.... If Bachmann won't honour a warranty for a $1 part plus postage, what would happen if I had a real problem, Shameful!!! I was dealing with Cynthia.. I am not impressed...
Rob Draper
I very recently purchased a very nice Williams 40303 with the 6060 logo on it. When I received the engine I was immediately impressed by the heaviness of the engine and its apparent quality. When I ran it on my layout I was at a loss as to why this nice heavy engine couldn't pull a small train up my incline on O36 track? When I looked closely about a month after struggling with it, I discovered that one traction tire was missing. I contacted customer service asking for help. After a week, I didn't get an answer and yesterday after a second email, I was told to phone with my credit card number for the $1 tire. I am only missing one. Unbelieveable to me.... If Bachmann won't honour a warranty for a $1 part plus postage, what would happen if I had a real problem, Shameful!!! I was dealing with Cynthia.. I am not impressed...
Rob Draper