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Discussion Boards => HO => Topic started by: Trainman203 on February 23, 2015, 07:39:28 PM

Title: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: Trainman203 on February 23, 2015, 07:39:28 PM
I bought one of these discontinued Richmond engines from a discount house 5 weeks ago.  One cross head guide just broke, rendering the engine inoperable.

CONUNDRUM:

It's past the 10 day return time frame at the discount house but they have more of this discontinued engine in stock.  Bachmann  would replace but certainly has no more in stock. 

Any suggestions or comments?  Particularly from the Bach Man. I would go for replacement with a modern Baldwin 4-4-0, but would much prefer another no. 84.
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: the Bach-man on February 23, 2015, 11:17:49 PM
Dear 203,
Let us know the name of the vendor.
Thanks!
the Bach-man
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: Trainman203 on February 23, 2015, 11:49:47 PM
Trainworld
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: the Bach-man on February 24, 2015, 10:39:49 PM
Let me give them a call...
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: Trainman203 on February 24, 2015, 10:43:51 PM
Thank you!  Standing by.
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: Trainman203 on March 03, 2015, 07:15:31 PM
Dear Bach Man -

Ever hear anything from Trainworld?
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: the Bach-man on March 04, 2015, 11:28:04 AM
Dear Trainman,
Check your email.
Thanks!
the Bach-man
Title: Re: Maine central 4-4-0 no. 84 DCC / no sound - big problem
Post by: Trainman203 on March 06, 2015, 12:26:23 PM
Well I have to report that the Bach Man stepped up to the plate and between him and the vendor the issue is resolved and the customer is very pleased.  A great Customer Service experience!
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