Thank you.

Paul Torrey

Has anyone heard anything more on the ETA of the anticipated 1/29 scale Street Car?

Thanks,

Paul Torrey

Sean,

I visited the website for the show and Bachmann does show as an Exhibitor. 

Paul Torrey

Dear Bachmann,

I'm  hoping that someone can help me with the actual screw size for this hex headed screw that holds the side rods on the drivers for a Large Scale Mallet 2-6-6-2.  It's Bachmann part number GB14X#MT10B.  I've snapped the head off a few and need to drill out and tap the screw hole.

Your help is appreciated.

Thanks,

Paul Torrey

Looks great.  Thanks Bachmann for another winner.  Can't wait for these to be shipped.

Paul Torrey
CNYLSRS

Any idea if the new trucks will be backward compatible with the older Climax?  I'd love to purchase new trucks for my older Climax.  Do you know if Bachmann Ind. will offer replacement trucks?

Thanks,

Paul Torrey

I vote for "Artie".

Thanks,

Paul Torrey

That's great news.  I'm placing an order for one today.

Happy Thanksgiving.

Regards,

Paul Torrey

Bachmann,

Are these units on the water headed for Philly?  Not wanting to rush things, just asking to plan my Christmas budget.

Thanks,

With all due respect, can someone ask the powers to be if the parts are made and on the water?  If not, then an approximate month to expect the parts would be nice.

Thanks,

Bachmann,

Do you have an ETA on when the counterweights will hit the US?  What will your procedure be to announce the arrival and how you want customers to communicate to you which option they want to pick to replace their counterweights?

Thanks,

Jim,

I am with you.  I have a very nice engine that I'm afraid to run.  I'm a little intimidated to take the side rods and counter weights off to try and shim them.  I would just assume send this back to them and have it fixed properly except I'm sure that would mean a flood of engines coming back and waiting weeks to get it back.  I'm hoping Bachmann will come up with several options for customers depending on their level of expertise and comfort in taking engines apart. 

Examples-
Option 1 - send out shim kits for all those that email Bachmann asking for them.  Customer to do the swap out.

Option 2 - send out new counter weights (that have been properly machined) for those that ask for them.  Customer to do the swap out.

Option 3 - for customers that want a warrantied fix, send them back to Bachmann for the permanent fix.  (Shipping to be paid by Bachmann both ways).  Higher extra staff if needed to do the work quickly and turn engines around in 1 wk or less.

I know from working with customers you need to satisfy them quickly or suffer the chance that future business goes elsewhere.  Just having the customer do the fixes themselves is not the best solution in my opinon.

I like the Bachmann products, I just want to see them step up to fix this issue so it's behind us.  A recall may be necessary.

Thanks,

Bruce,

The MSRP is $1400.  Usually the retail selling price is anywhere from 45 - 55% of the MSRP.  I for one can't wait for this locomotive.  I'm thinking of getting two.

Thanks,

Paul Torrey

Mr. Bachmann,

Will you be showing any "New" 2007 products at the ECLSTS?  In particular any preproduction mock ups of the upcoming K27?

I'm anticipating and I'll be at the show.

Thanks,

I watch it every week on our local PBS station.  I've taped them for years and have a library of almost every episode.

Great TV.