I've purchased a number of new locos on Ebay, in particular from 2 sellers with Ebay userid's "INTERNETRAILROAD" and "THEFAVORITESPOT", both of whom claim they are "factory authorized dealers" for Bachmann products. They both sell a ton of Bachmann stuff. The locos I received are obviously new, in Bachmann wrappings, and I've never had a problem with any of them. I see so many posts on this forum about sending locos back for warranty service, I just got to wondering if anybody has actually sent back for warranty service a new loco purchased on Ebay. If so, what was Bachmann's response and what sort of proof of purchase did they require? Thank you.
Dear Frank,
New items from legitimate dealers are covered; "Collectible Rare loco from when I was sixteen (in 1983) just found in my attic" or "engine in box of trains purchased at train show for $11.00" are not.
Have fun!
the Bach-man
I had one problem with a loco I got from thefavoritespot, but I bought a total of 16 Bachmann locos from them so far. I filled out the warranty card and included my reciept that was included in the shipment, and they repaired the loco for me. It was an Erie 2-10-0 Decapod. "The Favorite Spot" I know is legit, but I am unsure of "J & D's Internet Railroad" I would call/email him to double check.
Simpkon
I too will vouch how great "TheFavoriteSpot" is. I have bought all of my track, most of my engines (about 12 engines), passenger cars and now Race tracks stuff from him. They are only 20 minutes from my house. I have had to return a few things and have never had a problem. His staff is great and from time to time I do get to talk to the owner and he is a great and honest person.
Robert