This is a note of appreciation and one of giving a total "four-star" rating to Bachmann's compliment of personnel.
I had recently placed and order for a Pacific boiler; and as it appeared to be basically fitted with smoke-box face, stack, etc., this is what I had expected.
It came in as something without fittings. Skipping the "in and outs of this incident" I went through trying to get it rectified, Bachmann really went "beyond the call" trying to get things right. Their people, especially Ash, who I was doing the negotiating with, were not only very helpful, but extremely professional and courteous.
My appreciation to the people working at Bachmann for everything regarding this. This country needs companies with Bachmann's standards of operation. This writer is one satisfied as well as a continuing customer.
My very best;
Richard Cormier