Hello,
New guy here, but not new to large scale.
I have a new Bachmann 2-8-0 with a split plastic gear on the driving axle.
Can you tell me how to order a new one, please?
And if you need the broken one returned first?
I don't need to send in the entire loco, because I am familiar with repair and service of all large scale equipment.
Thanks,
John
Funny, I posted about the same gear a few days ago. The gear that attached directly to the axel is split on mine too.
If you still have your receipt, then you can have a warranty service. It though would be easier to call the sales dept and order a gear set, and replace it your self.
Remember that you will have more risk of damage to the locomotive during transit to them and back.
Dear John,
Give the service department a call. They'll discuss your options with you.
Have fun!
the Bach-man
I'm going thru the same problem. Getting resolved slowly...
http://www.bachmanntrains.com/home-usa/board/index.php/topic,7181.0.html