I am a new comer to this site and to trains (trains for my son), so the questions and statements I am going to make may be frowned on here .,

This topic is on Bachmanns service (or lack of) and the durability of Bachmann engines. Some of you may recall a few weeks ago I joined this forum, because my son is a HUGE train fan, and we bought him a BAchmann train set, well after the first day it stopped running, took it back for a refund, looked around a few days and bought him another Bachmann train set, first 2 hours it worked great,(my son had the biggest smile on his face, I was a happy father). Well 2 hours later it stopped running too.After doing some checking and emailing to a fellow memeber here, decided the engines motor shorted out.

So I look on Bachmann site and find the email address for service, I email them and do no get any response. Read on here that they never answer email, (then why in the sam hill do you post a email address for service? Very bad business practice)So a few days later I call service and only get an answering machine with a recording you can not understand. I leave a message, NO return call, so I ask on here and "BAchmann" tells me that it was a holiday the day I called and they would call me back after the weekend. Well that never happened either, So I call them back a few days later and finally get to talk to a human.Tell him my problem and he has to find someone else for me to talk to. Tell the new guy my problem, and he just states, well send it to us and we will send you another one in a few weeks.

This guy did not even tell me a reason for this (even a "well this or this probably happen")Just a short, "send it to us and in a few weeks will will send you one".

Needless to say, I am now wondering if going with Bachmann brand was a wise choice or just throwing good money after bad? I do know that they need to do something about the product and do ALOT with service department.

Ok, off my high horse now  So did I just get "unlucky" and buy the only 2 bad angines that Bachmann made? Did I just have a bad dealings with service and they usually are more professional?

How is a person suppose to get in touch with Bachman service if you do not live on the East coast. The times they give you to call if you are not on the east coast is while I am at work. I emailed service but have not received a response. So my question again is how am I suppose to get any service help?

New member here, Not sure I am asking in the right place or not. My 6 year old son is a HUGE train fan, he has had all the little play(push) trains since he was 2. Well today we graduated up to electric trains, he was SO excited, We bought the Bachmann E-Z track system. After we put the track together, the light on the train works but the train itself will not run, I followed the instructions on trouble shooting, made sure track was together correctly, rechecked the wire hookup, made sure cable was plugged in right on the track. Let it set 5 minutes for breaker to auto reset (f that was the problem) but still will not run, any info or help would really make a 6 year old happy.