When I go to the "Order Parts" it brings up the storebachmanntrains.com. I can put orders in my basket and click the "submit order" button. When I do I get a page that has the top third like this page (with various logos). The bottom two thirds is a blank blue screen with a Bachmann curlicue.
Anybody else with this problem?
Did you just try again? Or try to refresh the page? I don't know about you, but on my slow internet connection things get lost a lot...
Charles
I had problems trying to order parts as well. I gave up on the on-line order and sent a note to the service department who responded that they would have parts contact me. Still waiting to hear from parts but I did get an acknowledgement from Bridget in the service department she was looking into my request.
E-mailing the service department has been an issue since e-mail was started.
Simply put, Bachmann Service Department seemingly ignore e-mails.
You have to phone them.
Quote from: rogertra on August 29, 2008, 01:39:22 PM
E-mailing the service department has been an issue since e-mail was started.
Simply put, Bachmann Service Department seemingly ignore e-mails.
You have to phone them.
I must be lucky then. I have contacted the service department a number of times and they have got back to me within a reasonable time.
Quote from: Pacific Northern on August 29, 2008, 03:03:06 PM
Quote from: rogertra on August 29, 2008, 01:39:22 PM
E-mailing the service department has been an issue since e-mail was started.
Simply put, Bachmann Service Department seemingly ignore e-mails.
You have to phone them.
I must be lucky then. I have contacted the service department a number of times and they have got back to me within a reasonable time.
Over the years, I've tried e-mailing the service department several times, with no response. I end up phoning and then get excellent service.