to be honest i all ways loved train for when i was a kid. my first train set i had i be leave it was an n scale in the back of my mom's store. i lost that set some how don't remember how . i finally got back into it with ho in 2000 and been going ever sence. i do love real trains too i try to get pictures of them ever chance i get.  ;

I'm most likely going to restore a few old enignes to working order and maybe later go rail fanning a little.

by the way their HO.

I have 49 engines ranging from steamto diesel to eletric and some freight and passanger cars. i also have about 4 PCC trolleys +shells.

I would just send it in and see what happens from there but, thats just me. I do under stend you really don't want to because of the detailing but, thats what i would do. As for the unprofessionalness of them i don't know whats going on.