I own one of these Crossing Gates also - have had it for several years. It looks real nice sitting in its box in the closet. On the layout it isn't worth the effort to install it. I had the same problems you described and spent a LOT of time trying to form the little arms and springs to get it to work smoothly, but it never did. I finally gave up on it out of frustration.
Fred Klein
Okeechobee, FL
Fred Klein
Okeechobee, FL