Why can't I get a response from customer service? An e-mail I sent about a month ago was never answered and I'm still waiting for an answer to an e-mail I sent a week ago. This is customer service??
LIRRMAN
Their e-mail probably filtered your e-mail as spam. Try calling the phone numbers instead.
800-356-3910 or
215-533-1600
Must of us get a quicker response when we call the second number.
Good luck
I'll try calling tomorrow but I just didn't send an e-mail. I used the "contact us" link on the Bachmann website. That shouldn't be spam. The posting by John Z who has been waiting for his repaired locomotive since December is disturbing.
LIRRMAN
They must be working under a tremendous backlog of warranty work. Perhaps they get thousands of emails every day.
The only advice I can offer is to be patient, and keep trying. Well, that's easy for me to say as I don't have any warranty issues at the moment. :D
Bob