Mr. B.
Is it possible to return only a tender for repair?
I have accidentally broken the connection of a wire in one of my DCC sound tenders. I cannot see where the other end of the wire was connected.
Although the engine is only six months old, I do not have the receipt as I never keep receipts. Mostly I repair all my own engines but this one has me beat so I'm willing to pay the repair fee.
I don't want to return the entire engine as it's been detailed and weathered and I know the repair department's policy is not to repair but to replace.
Re-decaling and weathering a tender is far less work that doing loco and tender and also saves decals. :).
So, can I return just the tender?
Thanks in advance.
Roger T.
You need to Contact the service department and speak to the service manager.
Dear Roger,
I'm at a WGH shoe in Raleigh-Durham. Let me call Philly on Tuesday and see what I can work out.
Feel free to remind me Monday night as I emerge (hopefully) from my travel coma...
Thanks!
the Bach-man
Quote from: the Bach-man on January 17, 2015, 10:51:25 PM
Dear Roger,
I'm at a WGH shoe in Raleigh-Durham. Let me call Philly on Tuesday and see what I can work out.
Feel free to remind me Monday night as I emerge (hopefully) from my travel coma...
Thanks!
the Bach-man
Dear Mr. B.
Really appreciate it.
Thanks Very much.
Roger T.
Mr. B.
Friendly reminder as mentioned below. :)
Cheers
Roger T.
Noted!
the B
Dear Roger,
Please call Laura Harris at (215)533-1600, Ext. 304.
I have discussed your issue with her, and she will do her best to help.
With the impending blizzard, they will likely be closed tomorrow, however...
Thanks!
the Bach-man
Quote from: the Bach-man on January 26, 2015, 10:22:48 PM
Dear Roger,
Please call Laura Harris at (215)533-1600, Ext. 304.
I have discussed your issue with her, and she will do her best to help.
With the impending blizzard, they will likely be closed tomorrow, however...
Thanks!
the Bach-man
Mr. B.
Thanks for your help.
No rush on my part so I'll wait for the weather to clear up.
Be safe.
Cheers
Roger T.