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Bachmann Online Forum

Discussion Boards => HO => Topic started by: ftherrmann on February 14, 2012, 02:22:58 AM

Title: What's the Bachmann standard for customer service???
Post by: ftherrmann on February 14, 2012, 02:22:58 AM
I placed an order for some large traction tires (9-10mm) and they sent me 5mm tires.  I've left voice messages and sent emails asking them to send me the correct tires but haven't heard anything back yet after 3 days. 

Is this normal customer service from Bachmann????

Fred

Title: Re: What's the Bachmann standard for customer service???
Post by: Tom M. on February 14, 2012, 08:34:03 AM
Fred,

My experience, if you talk to someone in person the service is wonderful.  If I send e-mail or leave voice mail, I never get a response.

Tom
Title: Re: What's the Bachmann standard for customer service???
Post by: Bucksco on February 14, 2012, 09:13:33 AM
Curious as to what loco this is for. Very few, if any Bachmann locos have traction tires......
Someone from service will contact you.
Title: Re: What's the Bachmann standard for customer service???
Post by: ftherrmann on February 14, 2012, 01:45:36 PM
It's for the 4-8-4 that comes with the Empire builder set. 

PS:  If they do come with traction tires they don't stay on long!  But I still paid for them, so I'd like to get the order corrected.
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