Years ago my RF16 Shark A unit fried its PCB board(my fault, ran it over a point set against it) and decided Sunday to order a new one and install it. Welp, got it 3 days later and was a bit dissapointed the wires needed to be soldered(I'm still learning that skill). I saw that the bored had solder on it and went ahead with the repair myself.
Thanks again Bachmann for the fast service and unexpected help(with solder on the board).
They really do have their act together. I placed a recent order to part dept. Received three emails advising order receipt, order being picked, and order shipped. 3 days total. Terrific. Also sent engine in for a very sporadic problem. Actually received a phone call to discuss problem. They couldn't duplicate problem and offered to send a replacement anyway. Even gave me a choice as to what shell I would like. Again, terrific. Bachmann Service and Parts - Well Done !