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Discussion Boards => HO => Topic started by: digitalgriffin on December 27, 2007, 04:01:14 PM

Title: Do I need an RMA? Need service for 4-8-2 J class Heavy and 2-6-6-2 H-5
Post by: digitalgriffin on December 27, 2007, 04:01:14 PM
Before I return these to Bachmann for service, I was wondering if I needed an RMA number from them.
Title: Re: Do I need an RMA? Need service for 4-8-2 J class Heavy and 2-6-6-2 H-5
Post by: SteamGene on December 27, 2007, 04:48:50 PM
RMA?  BTW, it's a J2, the J1, the original Mountain, was not a USRA Mountain.
Merry Third Day of Christmas. 
Title: Re: Do I need an RMA? Need service for 4-8-2 J class Heavy and 2-6-6-2 H-5
Post by: digitalgriffin on December 27, 2007, 05:06:13 PM
Quote from: SteamGene on December 27, 2007, 04:48:50 PM
RMA?  BTW, it's a J2, the J1, the original Mountain, was not a USRA Mountain.

Yep.  I know it's a J-2.  I didn't know that ommiting the version # automatically made it a J-1.  I guess I learned something new today.   :D

RMA = Return Murchandise Authrization.  It's a number they give you that's usually attached to some file at the company that says "we are prepared to accept this for XYZ."  You usually mark it outside the box.
Title: Re: Do I need an RMA? Need service for 4-8-2 J class Heavy and 2-6-6-2 H-5
Post by: SteamGene on December 27, 2007, 08:07:06 PM
The important part is that Bachmann will honor the warranty.  If you have a sales slip showing you have owned the locomotives for less than a year, your cost is postage.  So if you have problems you can't solve, send them back to Bachmann.
Especially with the C&O, letter and number are very important.  The J class covered three wheel arrangements, two actual and one in plans - 4-8-2, 4-8-4, and 4-8-6. The H class also covered three wheel arrangements - 2-6-6-2, 2-8-8-2, and 2-6-6-6.  The K class covered both 2-8-2s and 2-8-4s
Merry Third Day of Christmas.
Gene
Title: Re: Do I need an RMA? Need service for 4-8-2 J class Heavy and 2-6-6-2 H-5
Post by: the Bach-man on December 27, 2007, 11:29:42 PM
Dear DG,
It's always a good idea to call the service department before returning a loco. They'll tell you how to go about it and know what's up when your loco arrives.
Happy New Year!
the Bach-man