I just got Sir Handel for my birthday, and not long after I started running the model, it stopped moving, but the motor is still running. Is it defective? Do I have to return it? What is wrong with it? Please respond ASAP.
Maybe my product is defective.
Hi TrainFan,
Please contact the service department. Make sure to have the receipt/purchase information ready so that repair/replacement is covered under your warranty. https://shop.bachmanntrains.com/index.php?main_page=service (https://shop.bachmanntrains.com/index.php?main_page=service)