HI ALL ,IT'S NOW BEEN FIVE WEEKS SINCE BACHMANN STARTED TAKING ORDERS FOR REPLACEMENT GEARS,JUST WONDERING IF THEY HAVE STARTED FILTERING THROUGH THE SYSTEM? CHEERS PETER.
I received this email on 6/18:
Hello, we will be sending out the gears in the next few weeks for you. Thank you for your patience. Regards,
Bridget Wallace
Parts Mngr.
Thank you I received mine today.
Don Grizzelle
I wish to thank Bachmann for the ON30 Climax and Shay replacement gears I received today. I appreciate your excellent service.
Charles Bible (charlii)
Surprise surprise lookie what showed up in the mail !! I received parts for my Shays and parts for a Railtruck but nothing about any Climax parts ? Hmmm
Well the parts I received will keep me occupied for awhile and maybe the other parts will be coming...
Cheers to Bachmann folks for getting these out to us and better late than never.. :)
TOF in Oregon
I just tried to send a mail to the mailadress 0n30support (at) Bachmanntrains.com.
The postmaster at bachmann stated that it does not seem to exist!
Mr.B. ?
Ton
The Netherlands
Quote from: dutchbuilder on August 01, 2013, 07:06:07 AM
I just tried to send a mail to the mailadress 0n30support (at) Bachmanntrains.com.
The postmaster at bachmann stated that it does not seem to exist!
Mr.B. ?
Ton
The Netherlands
Hi Ton,
They did say that the program would start on June 01, 2013, and would be a limited time offer. Do you suppose it has already ended? That would be disappointing to say the least, since they have had the gear problem going on for several years. I did receive a response from them on my question about HO locos with defective gears, and it said only the On30 gear problem is being addressed.
Bill in FtL
The program has not ended. We haven't received any other complaints about the email address not working.
Good to hear! I was one of the lucky guys (in Germany) to get complete trucks to remedy my Shay's faulty gears. Now that my last Shay shows problems as well I was told that the trucks are not available a the moment. In my opinion they are the only effective method of getting the Shays running because the gear clips coming with the alternative replacement gears do not hold because of the original clips being glued factory-side. Will the trucks be available again soon?
We will most likely receive more. You should contact the service department to confirm that you need more.
Do I contact the special email-address for the replacement-gear-program or contact service through the "normal" address" to get the trucks free of charge?
Regards
Peter
I would say to do both just to be sure.
I have tried to send a mail to the special mail adress again, no joy!
It bounced right back with the statement that the adress does not excist.
So now i send a mail to your service department. explaining why and if they could forward my message.....
It didn't come back (yet) , so there is hope.
Ton
Yes i got a reply from your service department......
The only problem is that your service department don't seem to communicate with the replacement gears department!
The service departmenr reply was the standard bla bla about rates and warenty.
I don't think that dear Laura had any idea what i was talking about!!
I send here a link to this topic and asked again to forward the previous mail to the replacement gears department.
Will be continued.....
Ton
Can contribute to this never-ending-story myself. As advised I contacted the service department and the special gear-replacement department for getting one more pair of the improved Shay trucks but no answer from them up to now...
Peter
Now you can see that english is not my native language and that reading is also something you have to do very carefully!
They will forward the message to the appropriate department.
i was focussing on the warenty bla bla........
OOPS!
Ton
STILL haven't received anything. I figure I'm not going to by now. Got my email from Bridget 4 weeks ago....
Hi Yardmaster,
still no reaction from any of the contacted departments regarding replacement trucks for the On30 Shay...
What now?
Peter
Call (215) 533-1600 and ask for Bridget Wallace (parts manager).
Had not considered calling until now because of the costs (Germany-USA)... Will perhaps try it now when there is no other chance to get the right parts.
Still waiting anxiously for the replacement gears.
I sent in my original request for gears on June 2nd and sent in a follow up message about a week ago and to my suprise there was a box from Bachmann in the Saturday mail today. I received gears for one On30 shay, two Climaxes, and one set of wheels and gears for the Davenport diesel.
I wasn't sure that I would receive anything as I never had sent in the warranty cards for any of my locos. I never sent in a picture of all my locos either that I have purchased over the years.
My advice is just to be patient as they will arrive one day, if you received an acknowledgement from Bachamnn then you will surely get the replacement gears.
I have had a reply from the gears replacement dep.
No thanks to the service dep.
The simple thing is that in English it is O N thirty, pronouncing the O as the letter O.
Here in the rest of europe we use the 0 as in zero.
So i used a zero in stead of the letter O.......
OOPS!
Ton
TATATATAA TATAAA!!! the package has arrived!
Thanks Mr.B.
Ton
Patience is a virtue.......
Yes it is!!!
THANK YOU to Bridget and Everyone at Bachmann Parts !
Your communication, service, and follow through have been awesome considering the demand you must have faced!
I truly appreciate Bachmann "stepping up" and providing excellent customer service.
This is a truly rare thing these days!
Rick G. in NH
Ditto,
Thanks to all at Bachmann; I now have all of my Bachmann locomotives running again. Oh how those geared Shays and Climaxes running down the track make me smile. ;D
Larry
I sent in my request on the 4TH of June, then after 6 weeks I got a short message acknowledging my email. Today is the 31ST of August and have not received the gears for my Climax and Davenport. Since the 2ND of July we have moved to Switzerland from Canada and our very dear neighbour who is looking after all our mail has not received them.We paid the post office a 6 month fee to redirect all mail to our neighbours house as well as gave them our Swiss address.We have received redirected mail from the government of Canada as well as mail from our neighbour but sadly no gears. May be my request was too small. My models will make a nice static display.I don't have all my trains yet as they with all our other stuff is at customs in England, our contact said it would take another 4 weeks before the release of our contents.
Oh well, at least the ship made it to this part of the world and hopefully We will have our belongings soon.
Buy for now and happy re gearing.
Robin.
Hang in there Robin. Once you get settled in with all your belongings, a followup e-mail to Bridget should get your gears.
8)
Hi again, I have received one more pair of Shay trucks with the new gears and now all my Shays are running like Swiss watches and are a pleasure to look at running. Many thanks to Bridget and Laura and their teams, they certainly have done a great job during the last couple of months. And all you out there without gears at this moment: Be patient, I am sure help/replacement will be on ist way to you as well very soon!
As Mr Bachmann said "patience is a virtue"well my ordered parts arrived today,Hooray,now I can get some locos repaired and running again. Just need to wait for the gas loco parts as they are out of stock at the moment. WELL DONE Bachmann for replacing the faulty items,which would have been a massive task,your actions have restored my faith in commercial world. cheers Peter :)
Hooray,today I replaced the drive shafts on the rail bus .Easy job,just the two drive shafts with bevelled gears coming out of the gear box needed replacing.Has anyone had to replace other gears?It seemed to simple,but it works well ;D
Yup, I just did my rail bus. Total of three gears needed replacement. Two bevel gears and one axle mounted gear. One needs to look extra close - I thought I was done after the bevel gears, but it still jerked around. Another close inspection revealed the axle gear I missed.
From my email to Bachmann to receiving them in my mailbox was less than a week. Railbus runs well now, and a little break in should make it nice and smooth.
I've had very good luck with Bachmann sending the right parts in the past for my Climax and Shay as well. I'm proud to say I don't have any "shelf queens" at the moment - all nine of my On30 locos are running, and running well.
Scott
I did the railbus to and it's a smouth runner!
Mr.B. sent me so much gears that i nearly can repair an other one! ;D
In total i had three small split gears......
Ton
Got a box of goodies today ;D
I received my gears this past week. Using the instructions and pictures provided by Larry, I was able to get the trucks disassembled BUT can not get the clips off the drive shaft. I know where the clips should be, but do not see any place to press on the clip ends. I have looked through a magnifying glass and can not see the clip ends on the inside of the axle.
Has anyone else run into this problem?
I guess the only thing left to do is to send the loco into Bachmann and have them replace them.
Bill
Bill,
You can try to pry the clips off from the front side of the truck by sliding a small screwdriver up from the bottom of the truck under the clip. I have broken a few clips this way and that is why I not push the clips out from the inside of the truck. You can purchase replacement clips from the parts department so it is worth a try.
Larry
Today I received the gears and wheels for the Davenport,they where the final part of my initial order,as they were out of stock for some time.It's taken a while to receive the total order I placed on June 1st,but give credit where it's due ,it would have been a large task to fill the orders and would have taken considerable time to clear them..I thank Bachmann for offering the parts to repair rolling stock and supplying them in a reasonable time frame.This whole process has renewed my feelings towards manufacturers and suppliers in a positive way.I hope other industries will take note and follow Bachmanns approach in the future. :) :) cheers Peter.
This is good to hear. I hope this replacement program is still active. Just last week I discovered that my Rail bus has all 4 bevel gears cracked. They seemed to be fine when this program started but have apparently developed the crack since then. I have my email into the Bachmann special email address and have my fingers crossed.
Kevin Miller
NVNGRR
I've sent two emails asking for replacement gears since receiving my "ITEM NO. 28502 "ON30 T-BOILER TWO-TRUCK SHAY - (SOUND) - PAINTED, UNLETTERED w/WOOD CAD 9w/white pinstripes) 0 22899 28502 3" as a Christmas gift . No response yet. I tried calling the parts department but couldn't get through.
My Shay has four split gears now and won't move under it's own power. I have resorted to pushing it with my non DCC "Home for the Holidays" 2-6-0.
Do you have any idea when I should expect to see the repair kit, or if I'm even on the list?
Thanks,
Working on it. Shay gears are not in at this time. If service has your contact info they will let you know when they arrive.
:D A big thank you to Bachmann. My gears were in the mail today. Now I can get my Rail bus on the schedule and have fun with the guys during Operating sessions. ;D
Kevin Miller
NVNGRR
I received my replacement gear package for my ITEM NO. 28502 "ON30 T-BOILER TWO-TRUCK SHAY on Jan 14. But it didn't come with a rather important component. I explained the problem in the letter below, which I sent via email that same evening.
"I received the replacement shafts today. Thank you.
I installed the front shaft but the used "Driveline Clips" no longer stay attached to that side of the truck.
Also, the forward clip on the rear truck appears to have been glued in place, at the factory, and the tabs broke off in that side of the truck while I was attempting to remove it. The broken tabs are still in the truck I and have not been able to extract them. I will not be able to install a new clip in that truck section with the broken tabs glued in place.
The packaging was unopened when I received this locomotive so this must have been glued at the factory.
Can you please send me at least four new Driveline Clips, part number: 256XX-OONO1 (I suspect these clips are not easily installed if they must, occasionally, need to be glued in place at the factory) and one new right side truck section, part number: 00J02.
Thank you."
I tried to call the parts department but I couldn't get through. I did leave a message explaining the problem, left my name number and asked for a return call. My call has not been returned.
When I sent the above message it must have been taken as a request for replacement gears because I did receive another set a few days after sending that message. So now I have an extra set of replacement gears. I hope that doesn't mean someone is going without...
Has anyone else noticed glued Driveline Clips and or their tendency to not be reusable once they have been removed?
Thanks,
Don.
I guess I'm a little late to the party. I've had my T-Boiler shay for about 4 years, and it ran fine until earlier this summer, when it began to jerk and finally wouldn't go at all. I took it to my LHS, and they said Bachmann had announced a program last year to remedy this problem, but the LHS wasn't sure if they were still doing this. I looked on-line and saw the announcement of the program and the email address. I sent an email asking if Bachmann was still providing replacements for the Shay trucks, sideframes, or gears but didn't hear back, so I called the parts department. The gentleman I spoke with said he would send me some replacement gears. I asked if I could get sideframes or trucks with the replacement gears, but he said no - gears only.
From this thread and others on the internet, this procedure seems delicate, and could result in damaged clips and/or bent shafts. I'm concerned that I might damage my shay further if I try to replace the gears.
If I just go ahead and pay the price for replacement trucks, will they have the new gears installed, or will they have the old brittle ones? The cost of the trucks is less that the cost of a gear press to put the new ones on the shaft.
I don't know the answer to your last question, but the gear replacement on the shay is really quite simple. Those little clips may or may not be reusable - mine were somewhat reusable - I superglued them back on. Worst case, those clips are available in the Bachmann eStore for $1 each. (link (http://estore.bachmanntrains.com/index.php?main_page=product_info&cPath=66_71_130&products_id=3947))
Your question as to whether the replacement trucks come with the new gears is a very good one. The photo they show (http://estore.bachmanntrains.com/index.php?main_page=product_info&cPath=66_71_130&products_id=463) has the old ones.
I would get the gears, do the replacement, see if the clips still work for you and maybe order new ones if needed. Best of luck!
Scott
Larry Knapp (BigLars) did tutorials on all of the gear replacements. See the Shay one here:http://www.bachmanntrains.com/home-usa/board/index.php/topic,24292.0.html (http://www.bachmanntrains.com/home-usa/board/index.php/topic,24292.0.html)
read this over and you will find it is a really easy job and does NOT require any gear press.
One of my Shay locos started to slip again today,first thought was a faulty replacement drive shaft that I replaced some time ago,but I was wrong.The screws that hold the side frames onto the the truck frames had loosened ,allowing the frames to move slightly outwards,allowing the beveled gears not to mesh.Fixed the problem by squeezing the two side frames together and re adjust the screws.I have posted this problem and fix ,just in case you suffer the same problem...cheers Peter. 8)
Could I get an idea of how long it takes the replacement gears to ship? I called the parts department about three weeks ago to request them. Just wondering...