I sent my Eureka and Palisades 4-4-0 that had the wiring disconnected and a broken cross head guide to Bachmann. I got a call today from Bachmann and was told they could not fix the cross head guide and that it was further damaged in shipping. So they offered me a brand new engine if I paid $75 mostly for shipping.
I agreed but sure will miss the Eureka model since I spent an afternoon with the real one.
bcochran,
Sorry you did not get your Eureka back, but what a great deal on the replacement loco for only $75.
Enjoy the new loco!!
Bill
Bummer! :( Will they send it back to you so you can at least look at it? Glad to hear that they are giving you a good deal on a new one though! Great customer service! :)
Quote from: crb on October 14, 2015, 02:39:59 PM
Bummer! :( Will they send it back to you so you can at least look at it? Glad to hear that they are giving you a good deal on a new one though! Great customer service! :)
I don't think they are going to send it back. I didn't ask but that would be cool just as a shelf model
Couldn't hurt t ask, even if you had to pay just a little more shipping!
Your getting a different engine is an alert for anyone sending a car or engine in for repair. It is a good idea to remove any after market additions you have put on your unit. There is a chance you will receive a different, but similar unit.
Chuck