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Title: Union Pacific FP-45 Problem
Post by: Karl Reichenbach on January 24, 2016, 12:10:02 AM

Received a new Williams Union Pacific FP-45 for Christmas. Runs great out of the box but the horn does not work. Opened it up and the speaker was in 2 pieces. Called customer service about the speaker. Was told to e-mail them a proof of purchase and they would send me a new speaker.

It has been a month and I have not heard from them, and have not received a new speaker.

What's up with this. This is not the kind of service I have received from Bachmann in the past.

Karl

Title: Re: Union Pacific FP-45 Problem
Post by: Chessie1971 on January 26, 2016, 01:22:30 AM

Karl keep calling them they are hard to get a hold of don't leave mess or email they won't answer you but call til you get a person on the phone.

Title: Re: Union Pacific FP-45 Problem
Post by: Karl Reichenbach on January 26, 2016, 01:59:02 PM

Chessie,

I did get an e-mail from the service manager today.
Hope this takes care of my speaker problem.
Karl

Title: Re: Union Pacific FP-45 Problem
Post by: Karl Reichenbach on February 01, 2016, 11:18:56 PM

I did get my new speaker today. Also got a new sound board along with it. This is the kind of customer service I have been used to from Bachmann. Now all I have to do is install them.

Karl

Title: Re: Union Pacific FP-45 Problem
Post by: Chessie1971 on February 01, 2016, 11:32:55 PM

Thats great Karl! ;D

Title: Re: Union Pacific FP-45 Problem
Post by: Karl Reichenbach on February 04, 2016, 11:09:39 PM

Installed the new speaker and board. Engine runs great and the horn sounds great. Thanks Williams by Bachmann for backing up your products.

Karl

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Discussion Boards => Williams by Bachmann => Topic started by: Karl Reichenbach on January 24, 2016, 12:10:02 AM