I have an issue with my shay, I can hear the motor run but the shay won't run. My husband said it might be a gear problem. Upon further investigation we found a broken gear in the front truck. Can you fix this for me and at what cost or do I need to send it to Bachmann to be repaired? Also do you know where I can get a manual for it? Thank you in advance for your help.
Give the service department a call tomorrow.
They'll be happy to help!
Good luck!
the Bach-man
Depends on which version of trucks you have. The original ones were plastic and failed. They came up with replacement die cast replacement one which are $225. Try googling bachmann shay replacement trucks g scale.
Thank you for the info but where do I find a phone number for the service department? Thanks again
https://www.bachmanntrains.com/home-usa/service.php
Phone number in that link.