I returned a N&W Class-J on Jan. 11, 07. It smoked its tender and the arms on the drive wheels seemed really loose.
Last week and again today, I was not able to reach the service department. The phone continues to ring endlessly. I called 215 number and was transferred to customer service, but told the computer systems were down and that they were short-handed.
This is my first locomotive and so obviously my first return. How can I get the status of the return and is there a way to be notified when it's returned?
Thank you
This is a busy time for sevice at Bachmann. You will probably get a new locomotive. I'm afraid that it might not arrive to you until the middle of March. If you want, call again and ask for Bridget.
Gene
Dear Bug Nerd- Read pg. 2 thread entitled WARRANTY REPAIR- you will see you are not alone.
Last week I got back my engine back from service. I sent it in on Nov. 16.
After waiting 3 months , I was happy to get it. The note said they replaced the engine rather than repair it. I took it out of the box - put it on the track and bingo- it didn't work. Somehow they put my defective one in the box instead of the replacement.
Thanks for pointing me toward that thread. I had also emailed them last week with no response.
you're welcome BugNerd
Also found thread - Question from the new guy - also on page 2
It seems they have a lot of problems this time of year.