Is there a way to "reset" the EZ Command controller? I'm looking for the instructions but the issue that is happening is that when you place an engine on the track now it just automatically goes. The dial does not seem to matter, it's like it is stuck on one speed. Tried unplugging/replugging, etc. Unfortunately I do not know what was happening at the time as it is my son's layout, I just come home and was told it is not woorking. Joy. Any help/advice is appreciated.

While personally would not say I'm "new" to the hobby, just that have not operated trains since I was not much older than my son who just turned 7 this weekend. We had all the grandparents get him the Echo Valley set and he LOVES it(shocker I know). The issue we are having is that it looks like when my son is running the train too slowly it looks like the front wheels of the 2-6-0 derails when it enters the E-Z track crossing gates that we have on the set-up. I have definitely confirmed that the tracks are lined up, as that was an immediate issue when we first put them together. So my question to this long post, are the front 2 wheels as I suspect purely cosmetic and can they be taken off for now? Ultimately we plan on expanding the set and the crossing gates would go into the middle of the set for a town area at which time I'd put the wheels back on when the train would then just be running on all flat track again, it just seems not to be able to take the transition into the gates correctly when it goes too slow. This is at least what it appears is the culprit. Thx in advance for your help/advice in the matter everyone.