Yes, it is normal for the wheels to NOT turn by hand. The gear on the driven wheel axel(s) is connected to a "worm" that looks like a large screw with its threads meshing with the gear teeth. It is not possible to turn the worm by rotating the wheels because of the large mechanical advantage the worm has for tramsmitting poweer to the gear. You cannot overcome friction when trying to transmit power the other way (from wheels to motor).