Hello Members one and all........I feel the need to post the following about my recent, "new experience" with The Bachmann Service and Parts Department. I want to thank "the Bach-man" first of all for your taking an interest in this situation and thereby inspiring the people at Bachmann to go above and beyond the normal call of duty in helping me and my son with our parts locating problem. There is another person that played a vital role in this mission.......She heads The Bachmann Customer Service Dept. and in the eyes of my 8 year old son, is a "true angel". I couldn't agree with him more. She is a lovely woman, so very kind and sincere about her work. Her name is Laura, and everything  she went through to obtain those elusive "unobtainium parts" we needed were clearly well above any of my expectations. I could never begin to thank her enough for what she did and I also want to express my gratitude to all involved. Our old SP Daylight is now running beautifully and the aroma of the apple pie smoke oil and the sparkle in my sons eye makes me proud to be a part of the wonderful Bachmann Train family........Thanks Bachmann..........Jerry   

Hello Members one and all........I feel the need to post the following about my recent, new experience with The Bachmann Service and Parts Department. I want to thank "the Bach-man" first of all for your taking an interest in this situation and thereby inspiring the people at Bachmann to go above and beyond the normal call of duty in helping me and my son with our parts locating problem. There is another person that played a vital role in this mission.......She heads The Bachmann Customer Service Dept. and in the eyes of my 8 year old son, is a "true angel". I couldn't agree with him more. She is a lovely woman, so very kind and sincere about her work. Her name is Laura, and everything  she went through to obtain those elusive "unobtainium parts" we needed were clearly well above any of my expectations. I could never begin to thank her enough for what she did and I also want to express my gratitude to all involved. Our old SP Daylight is now running beautifully and the aroma of the apple pie smoke oil and the sparkle in my sons eye makes me proud to be a part of the wonderful Bachmann Train family........Thanks Bachmann..........Jerry   

Hello again The Bach-Man: Your concern in this matter is very much appreciated. I feel that this is also an issue that must be addressed for the survival and continuation of a business that represents so much what America stands for. You are truly "A scholar and a Gentleman" ..... Jerry 

The Bach-Man:  Thank you very much for your concern in this matter. I look forward to the time when this problem can be resolved. I have been involved in this hobby for over 50 years now and I am passing this interest on to my son who is very excited about trains of all kinds. It may have been quite some time ago, but I know exactly how and why he is so fascinated with this fine, wholesome hobby......."I was once a barefoot boy" Again Thanks so much for your concern....Jerry

Hello One and All.....Monday, with great expectations by my son and I, I attempted to call the Bachmann Parts and Service Department. I called the service department and got "the recording" I left the information for a call back. I called the Parts department and was very rudely treated and then transferred to "the recording" I left the call back information and patiently waited but never even got a call back    I called this morning (Tuesday) and would have gotten more help if I had called the local dog pound. During the transfer of my call between departments I got to "overhear" things that were being said that confirmed that this was truly a futile attempt to get any help at all from these people.This is truly a sad day for my 8 year old son and for me as well.   

Members.....First off I want to thank everyone who tried to help me with this problem....It is sad to have to say this but the Bachmann parts and service department were about as much help as they have ever been in the past. Things have not changed much over the years as far as down right rudeness by most everyone I had the misfortune of talking to. I tried to call several times on Monday with great expectations but never even got a call back. I called this morning and everyone I talked to seemed more interested in simply "getting rid of the call" than trying to help me in any way. It is truly a sad day in time for a company that used to try to stimulate interest in this hobby.         

The Bach-Man....I thank you for your reply......I will call Monday as soon as I can get free......Jerry

Robert.......My son and I are both ecstatic at your reply, and I thank you very much for your encouraging word....My son and I have been checking on this since the first post asking for help. You're correct about the parts I am asking about...(the plastic parts that join the wheel axles, to isolate positive and negative sides) at least that is why I think they are plastic.
The look on my sons face when he read your post was almost the same as the day we unboxed this old SP Daylight for the first time last year. Again many thanks for your reply.......Jerry and Daniel

ABC.......Thanks again for your very kind offer, but we already have the Overland Limited Set, my son likes it because it smokes and has alot of cars and caboose, but nothing seems to be able to take the place of this old smoker. I have been able to use CA to repair the plastic pieces and it works OK but after running it a while the drive assembly comes apart when I remove it from the track for maintenance.....Thanks again....Jerry

Hello Members.....the plastic parts on the drive wheel assembly on my loco have cracked up and no longer hold the L and R side together. Does anyone know if I could get those plastic pieces ?  Also does anyone know if the part shown here: http://estore.bachmanntrains.com/index.php?main_page=product_info&cPath=66_68_154&products_id=845  would work to make this repair? My son loves this old SP Daylight with smoke more than any of his many trains and I would appreciate any help. Thanks to anyone that could help us locate these parts or let me know if the above mentioned parts will work.......Jerry

ABC, Thanks very much for your reply and recommendation. This Loco only has about 5 hours running time tops. I bought it new and never ran it until this past Christmas. I have a NIB Daylight #4449 w/DCC Item #50201 and a NIB 1976 American Freedom Train #4449 w/DCC Item #50205.....they don't smoke  and you can imagine how important that is for an 8 year old who loves the old SP Daylight. I would like to find those new plastic pieces and repair this one........or.....do you think the assembly with the wheels that is currently offered for the GS4 4-8-4 would work on this older model?
I eagerly await your reply and any alternative help you might offer.

Hello Members....I have an old Bachmann Plus HO Daylight 4446 GS4 4-8-4 Bachmann #11302 w/smoke & headlight. I bought it new about 13-14 years ago, still have box, unmailed warranty card, even the original smoke oil vial.  I got it out to run on a small layout for my son who is now 8 yrs old.
It ran fine and we enjoyed it a lot, however when I decided to remove it from the track to oil it the entire drive assembly separated. The plastic pieces that join the axles were so cracked that they no longer hold the axles together. I don't know what I should do. I have everything that came with it when I bought it, but the receipt I had tucked in the box is now totally blank. I looked in the order parts section at the no longer available drive wheel assembly. Does anyone know if I can obtain the little plastic pieces to fix this, one of them has the gear on it....thanks in advance for your reply......Jerry

This is the older version.....Lighted and Smokes.....

Jay!1....I can't say I have even heard about this, but must say it sounds good....Do you know where I could get it...Thanks for your reply and I am most interested.........

I have searched lately (without any success) for parts for an older Bachmann HO Consolidation 2-8-0. I have a few of these and would sure like to get them back in good service condition. (my son loves them) Does anyone know where to point me? I need the drive wheel assembly or just the parts to repair the ones I have...I would be interested in any parts that might be available for them....(Motors, smoke oil reservoirs with smoke unit, etc.) The old Bachmann number on my boxes are 0651 and 0654. I have 1 Santa Fe Item#0651 and 3 Great Northern Item #0654 and have had these Since about 1975-77 and they still look very good but are limping badly. Thanks in advance for any help you may offer.
Jerry