Quote from: tom11 on April 16, 2007, 10:31:01 AM

Quote from: tom11 on March 14, 2007, 10:35:30 AM

Quote from: tom11 on February 16, 2007, 02:27:32 PM
Dear tfowen,

Following up on the service of your train. I sent my engine to Bachmann BACK in DEC '2006.

I called the sales office in Philadelphia to complain about their lousy telephone system - They forwarded me to ext 17- some guy in parts- he went and found out that they have NOT yet unpacked my box sent to them in December. When "the girl" unpacks the package container she gives each package a referral number. She hasn't numbered December's repair work yet. It's a good assumption that since you sent your engine for repair in January that it's still in a large package container on their loading dock.
Bachmann refused to tell me what their turnaround time on openning packages was. So you can image how long the repair will take depending on what your engine needs.

Add - turnaround time to the list on the " BACHMANN EXPERIENCE"

By the way - I was put on hold for 6 minutes !

Update-
Today is March 14-- STILL WAITING FOR MY REPAIRED  N- SCALE ENGINE
SENT - December 14, 2006

Update-
Today is April 16---Still waiting

Update- sent e- mail and left phone message- no response
Today is May 1st---Still waiting

Quote from: tom11 on March 14, 2007, 10:35:30 AM

Quote from: tom11 on February 16, 2007, 02:27:32 PM
Dear tfowen,

Following up on the service of your train. I sent my engine to Bachmann BACK in DEC '2006.

I called the sales office in Philadelphia to complain about their lousy telephone system - They forwarded me to ext 17- some guy in parts- he went and found out that they have NOT yet unpacked my box sent to them in December. When "the girl" unpacks the package container she gives each package a referral number. She hasn't numbered December's repair work yet. It's a good assumption that since you sent your engine for repair in January that it's still in a large package container on their loading dock.
Bachmann refused to tell me what their turnaround time on openning packages was. So you can image how long the repair will take depending on what your engine needs.

Add - turnaround time to the list on the " BACHMANN EXPERIENCE"

By the way - I was put on hold for 6 minutes !

Update-
Today is March 14-- STILL WAITING FOR MY REPAIRED  N- SCALE ENGINE
SENT - December 14, 2006

Update-
Today is April 16---Still waiting

Quote from: tom11 on February 16, 2007, 02:27:32 PM
Dear tfowen,

Following up on the service of your train. I sent my engine to Bachmann BACK in DEC '2006.

I called the sales office in Philadelphia to complain about their lousy telephone system - They forwarded me to ext 17- some guy in parts- he went and found out that they have NOT yet unpacked my box sent to them in December. When "the girl" unpacks the package container she gives each package a referral number. She hasn't numbered December's repair work yet. It's a good assumption that since you sent your engine for repair in January that it's still in a large package container on their loading dock.
Bachmann refused to tell me what their turnaround time on openning packages was. So you can image how long the repair will take depending on what your engine needs.

Add - turnaround time to the list on the " BACHMANN EXPERIENCE"

By the way - I was put on hold for 6 minutes !

Update-
Today is March 14-- STILL WAITING FOR MY REPAIRED  N- SCALE ENGINE
SENT - December 14, 2006

Quote from: cary on February 18, 2007, 08:26:57 PM
The longest turn around time I have ever had was 6 weeks which was at the height of the repair season slightly after Christmas in 2004.

According to Murfling

His engine has been in repair since Jan 29- It is now MARCH 1-

WE NOW ADD 8 WEEKS and the Bachmann turnaround is......... 3 months

Cary- I guess your comment about my posts was in error and I accept your apology.

Quote from: JerryB on February 23, 2007, 05:36:20 PM

Quote from: carla on February 22, 2007, 08:38:38 AM. . . I needed to know if future N scale train sets will have the old couplers- otherwise I won't buy anymore since My son won't be able to combine new and old trains and not be able to play with them.

Carla:


It's extremely easy to change couplers. I would suggest upgrading the older equipment to the new ones.

Jerry Bowers

To Jerry Bowers

Most people who buy trains for their kids are not dedicated train hobbyists like those of us on this forum. They don't want to bother changing couplings!

I said previously on this forum that there wILL be less train enthusiasts
because of the way customers are PRESENTLY being handled as far as train buying goes. You can't get new customers by turning them off with the first sale.
This is basic business 101. Add to this, the comments posted about the lack of new n scale starter sets in the boring  n - scale section of the recent 2007 catalog.

This may be the World's Greatest Hobby but with all the other distractions,
kids have these days - it's hard to keep their interest in anything .

Marketing and sales errors like these become bigger than life.

I expect the price of Bachmann trains to now escalate to cover the cost of these mistakes. This will push us to buying either nothing and getting out of the hobby or stop buying Bachmann and go to Atlas which has been higher priced all along.

Customer service !!!!
It means service the Customer, not the interests of the Company.