Quote from: larryG on March 15, 2007, 08:46:33 AM
I'm new to this forum, but I too have no patient for bad customer service.

I sent my n- scale engine for repair on JANUARY 3, 2007. Still waiting!

If they replace instead of repair - why would it take so long ?

I mean - you don't open and close the engine- you don't solder or unscrew anything- what gives with the N - scale repairs???

Maybe they should verify that the engine doesn't work and send a coupon to you entitling you to a free replacement from the hobby store instead.

This way - they could hire a 16 year old kid after school  to put your engine on a test track - see it doesn't work and then he sends you a coupon back.

They wouldn't have to hire a trained repair technician and we would get quicker customer service.

You other n- scale guys have expressed good constructive ideas about improving Bachmann's service. I agree that if they hired some of us ,things would definitely improve in the service dept.

Larry G

I like the idea of hiring a kid- I think they have a better idea of what's broken or needs repair than whats going on at Bachmann.

Did you get your repair back that you sent in on 1/3/07

Quote from: brian on February 24, 2007, 06:31:45 PM
I don't understand why we have to call the sales office to get the service dept.
Bachmann should check out the service line if they want there customers to ask questions and inquire about repair status.
I gave up calling the 800 number, all I got was a recording - no one returned my call anyway.

Unfortunately you have to give up service if you want to own Bachmann trains,
CARLA is frustrated with what is going on right now. I have looked at other threads on the forum and see service problems and the new couplers as problems that Bachmann just hasn't comprehended.

tom11- you are correct in questioning what Bachmann is thinking. I like the idea of a customer survey- It's obvious to all reading this forum that service is coming up short again and being non- responsive.

I  received my repaired n scale engine after waiting 3 months.

Based on the cost and quality of Bachmann engines, I feel this is an acceptable turnaround period.
If you want better service you'll have to pay for it in the initial cost of the engine. I for one do not want to pay Bachmann more for a so- so  engine just to get better service to fix the so - so engine.

Stop whining about the service dept.

I don't see your point-

You  n scale guys should realize that Mr. Reilly doesn't make any money fixing the junk you guys send in under the warranty!

A certain percentage is bound to break within the year warranty period and this is acceptable based on the quaility of the product being produced.

The warranty is a nice come-on to you guys making you think that what is being produced is a quality product that Bachmann is willing to stand behind.

You might have to wait 3 - 6 months.

Face it- what you're buying is low priced and low quality- By their own admission Bachman replaces your n scale junk rather than spend the time fixing it.